Digital transformation in context

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a person holding a bank card while using a laptop, we can also see their wallet

We’ll explore, through the lens of service provision:

  • the case for digital: financial savings, user convenience
  • considerations for primary, secondary, online and offline service users
  • how accessible, inclusive content supports a broad user reach and effective digital transformation
  • digital literacy and resources

8 units, plus a short end of lesson test. 15 to 30 minutes.

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What You'll Learn

  • 1 What does digital transformation mean?
  • 2 Considerations
  • 3 Benefits of digitising processes
  • 4 Cost savings for the organisation
  • 5 Meet the user where they are, online
  • 6 Meet the user where they are, offline
  • 7 How does content fit in?
  • 8 Resources
  • 9 Understanding the context for digital transformation test
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