User needs module

An intro to user needs in the context of digital products, services and information design. What they are, why they are integral to good design, how to discover them and how to use them to create effective content.

15 to 30 minutes

What You'll Learn

• 01 User needs

• 1 What is a user need?
• 2 Expressing user needs
• 3 What are acceptance criteria?
• 4 Expressing acceptance criteria
• 5 Discovering user needs, and mapping user journeys
• 6 Setting up a user needs bank
• 7 Use in content design
• 8 Use in effective stakeholder discussions
• 9 User needs test