The print version of my book ‘Task-based intranet content: a step by step guide to user-centred design’ shows hyperlink copy as underlined text. In the preface pages, I recommended typing the link copy into a search engine to find the resources.
To make things easier for everyone, and doubling up as an appetiser or free resource, I’m sharing all the links from my book here. Thanks so much to Lisa Riemers for the suggestion.
Chapter 1. Planning
- External guidance: Google spreadsheet rough example
- External guidance: How to make a Gantt chart in Excel, Officetimeline.com
Main stages of the project development
- External guidance: GOV.UK guides to agile working
1.3 Case studies
GovIntranet demo site
- Oxford City Council, Intranet Diary post
- Kew Gardens, Intranet Diary post
- The Forestry Commission, Intranet Diary post
- Nesta, Internet Diary post
- Cayman Islands Government, Intranet Diary post
Chartered Institute of Public Relations (CIPR)
Devon County Council
Nielsen Norman Group yearly intranet design report
1.4 Reading and resources
Design, strategy and research books
- Content design, Sarah Richards
- Content Strategy for the Web, Kristina Halvorson and Melissa Rach
- Don’t Make Me Think, Revisited, Steve Krug
- Just Enough Research, Erika Hall
- Readability Guidelines Handbook 2019, Sarah Richards and Lizzie Bruce
- The Ethical Design Handbook, Trine Falbe, Martin Michael Frederiksen, Kim Andersen
- Top Tasks, Gerry McGovern
- Why you need a content team, and how to build one, Rachel McConnell
- Writing is designing, Michael J. Metts and Andy Welfe
Content design articles by Lizzie Bruce
- Content workflow essentials: timing, skill-sets and collaboration
- Designing with content: how using content patterns can help
- Migrating content: strategies for success
- The content designer role: a definition and ideal way of working
- Why do you need a content designer?
- 17 tips to get content people in the room, for non-content people
- Guardian and Observer style guide
- GOV.UK A to Z style guide
- GOV.UK design system
- Readability Guidelines wiki
- Social model of disability, on Scope website
Specifically on intranets
- Intranet Diary blog, from Luke Oatham
- Intranet blog posts, by Sharon O’Dea
- Intranet Design Annual: 2020, from Nielsen Norman Group
- 10 Best Intranets of 2020: What makes them great, from Nielsen Norman Group
- Intranet Now conference website, from Lisa Riemers and Wedge
- Essential Intranets, a book by James Robertson
- 13 Intranet Best Practices, from Colibo
GovIntranet WordPress theme
- Luke Oatham’s ‘govintranet-free’ GitHub repository (Agento Digital supported clients have access to a premium version.)
GDS design system
Chapter 2. Communications
Chapter 3. Design
3.2 Putting it into practice
3.3 Definitions of user-centred design
Interaction Design Foundation
United States government
World Wide Web Consortium (W3C) Web Accessibility Initiative
Chapter 4. Users
4.1 Types of users, their contexts and environments
4.4 Problems give you user needs
- External guidance from a user behaviour consultancy: Journey mapping 101, Nielsen Norman Group.
Chapter 5. Information flow
5.3 Updating your database
- External guidance: case study, Gerry McGovern’s crowdsourced classification for Covid-19 World Health Organisation content
5.4 Universal intranet topics
Chapter 6. What’s live?
6.2 Audit for user needs
- External guidance: Lizzie Bruce GatherContent article on migration success strategies
- External guidance: Lizzie Bruce Digital Drum article in praise of the content audit
Chapter 7. Scheduling
7.3 Pair-writing with stakeholders
- External guidance: Content Design London Readability Guidelines wiki
- External guidance: GDS free online content design training course
Chapter 8. Creating content
- External guidance: Luke Oatham’s tips on creating your own intranet stock photo library
8.4 Content patterns
- External guidance: Lizzie Bruce GatherContent article on content patterns
8.5 Writing task and guide content
- External reference: view various examples of tasks on the Govintranet demo site. Visit demo.govintra.net, go to How do I?, then choose any of the tags, for example “travel”.
- External reference: access various examples of guides on the Govintranet demo site. Visit demo.govintra.net and enter the word “guide” into the site search box.
8.7 User test the content
- External guidance: Erika Hall Just Enough Research
Chapter 9. What’s missing?
9.1 News and directory
- External guidance: GovIntranet gets a people profile and staff directory, Intranet Diary
9.6 Online learning
- External guidance: online learning from edX.org
- External guidance: online learning from coursera.org
- External guidance: online learning from FutureLearn
Chapter 10. Navigation
10.1 Example navigation
- External guidance: Treejack tool on Optimal Workshop website
Chapter 11. Launch
Chapter 12. After live
12.4 Content calendar
Populate the calendar
- External guidance: GatherContent editorial calendar template
- External guidance: GatherContent content calendar
About the book
“This will become the go-to resource for intranet projects” — Robert Mills
Create content that makes it faster for people to find what they need on the intranet than from a colleague. Learn user-centred design as you progress through this practical, stage by stage guide. Generally, people want information about a specific thing, fast, when they visit an intranet. They need it in as little time as possible, so they can get to a meeting, or enjoy their lunch break.
This book outlines processes that put into practice these 3 essential principles for user-centred intranet content:
1. Content reflects a staff need for it.
2. Information is easy to find.
3. Style, tone and language is optimised for users with little time to read and absorb content.
Lizzie Bruce pours her experience of designing intranet content around staff needs for UK government into 100 pages of advice and techniques for creating usable, readable content.
- list of universal intranet tasks
- glossary of user-centred design terms
- project “shopping list”
- timeline planner
- tips for stakeholder buy-in
- links to case studies and blogs
Every organisation planning an intranet redesign needs this book.