‘Task-based intranet content’ book: now published

Read Time:3 Minute, 37 Second

My practical, step by step guide is now available. Currently, it’s the only book on creating user-centred, task-based intranet content.

Buy the book

All options, eBook and print, are the same price of £15 as I believe it’s the content that’s important and valuable, rather than the format. However, for the print version there are additional shipping costs.

Front cover of Task-based intranets a step by step guide to user-centred design by Lizzie Bruce plus back cover photo of author in black and white with wording about the author, full text for this is provided in HTML on this webpage.

About the book

Here’s the back cover synopsis:

‘“This will become the go-to resource for intranet projects” – Robert Mills

Create content that makes it faster for people to find what they need on the intranet than from a colleague. Learn user-centred design as you progress through this practical, stage by stage guide. Generally, people want information about a specific thing, fast, when they visit an intranet. They need it in as little time as possible, so they can get to a meeting, or enjoy their lunch break.

This book outlines processes that put into practice these 3 essential principles for user-centred intranet content:

1. Content reflects a staff need for it.
2. Information is easy to find.
3. Style, tone and language is optimised for users with little time to read and absorb content.

Lizzie Bruce pours her experience of designing intranet content around staff needs for UK government into 100 pages of advice and techniques for creating usable, readable content.


  • list of universal intranet tasks
  • glossary of user-centred design terms
  • project “shopping list”
  • timeline planner
  • tips for stakeholder buy-in
  • links to case studies and blogs

Every organisation planning an intranet redesign needs this book.’

About the author

Lizzie Bruce is a freelance content strategist and user-centred design advisor, who’s been improving digital content usability since 2003.

Firmly committed to user-centred, accessible and inclusive design, she’s brought her skills to a wide range of sectors: public to property, legal to leisure, art to eco, and finance to fashion. Her clients have included local and central UK government, the Money Advice Service, RNIB, British Red Cross, YoungMinds, Great Western Railway and University of Cambridge, plus smaller arts, circular economy and wellbeing organisations.

Lizzie led Content Design London’s award-winning Readability Guidelines project, co-authoring the accompanying 2019 handbook, and is a regular contributor to the GatherContent blog. She’s spoken and given workshops on content at conferences and meet ups in Brighton, Budapest, Canberra, London, Melbourne, Sydney and Tokyo.

Thank you

Thanks very much for your interest in this book, and thank you in advance for buying it if you do. It’s for anyone involved in an intranet redesign project, particularly those new to user-centred design practices, but should also be useful to people who haven’t previously worked on a task-based intranet.

I may also make an audio version read out by me.

Thanks again for everyone’s encouragement during my writing of this new book. It’s dedicated to all the user-centred design advocates, content strategists and clear language experts whose work and wisdom have paved its way.

For all the user-centred design advocates, content strategist and clear language experts who have gone before me, and made my path smoother.

Where to buy from

Here are the links to buy it:

Buy in print from Blurb
Buy eBook from Apple Books
Buy eBook from Kobo

I may bring the book onto more platforms too, and will update this list if and when that happens. But it won’t coming out on Amazon, due to my concerns about their working practices.

Update on PDF version: 2 February 2021

I removed the PDF format option from Blurb, as hyperlinks did not function. For a digital version with working links, please purchase the Apple Books or Kobo eBook. There is still a print option on Blurb.

If you purchased the PDF, please email me lizzie@cakeconsultancy.com with a proof of purchase. I will send you a passworded PDF direct, and also an apology for the inconvenience.

Accessing the links as a print book buyer

The links, of course, are not clickable in the print book. In the preface pages I supply a bit.ly short link for my project timeline planner example – and advise using Google or another search engine to access the external references and resources.

However, you can now also access a free online list of all the links in the book.

Thank you for your interest in user-centred intranets!