Publications

Articles linked from this page are by Lizzie Bruce, writer of the Content Design London Readability Guidelines and ‘Task-based intranet content’.

User-centred design

Digital Drum site:

• Course review: user experience design bootcamp

GatherContent blog:

• The importance of defining terms on every project, and how to agree them
• Why most design systems are broken, and how to fix them

GDS blog:

• Designing the first service patterns for local government (co-authored)

Prototypr site:

• The myth of digital transformation
• What is the difference between UX design and service design? And what is good service design?
• What user-centred design is not
• Why multidisciplinary teams are good

UX Collective site:

• The UCD sense: I see a need for systemic change

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Accessible and inclusive design

Content Design London blog:

• Readability Guidelines project blog posts

Digital Drum site:

• How tables can make content less accessible
• Why ‘title’ should not be a required field on online forms

GatherContent blog:

• Design against bias: questions and resources to help you check yours
• What makes a good, accessible, easy to read font?

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Content design

Digital Drum site:

• “Why do you need a content designer? The words just appear, right?”

GatherContent blog:

• Pair writing with subject matter experts, multi-disciplinary team members or content designers

UX Collective site:

• The content designer role: a definition and ideal way of working

Working in Content blog:

• Why we should compare Content Design to UX Design, not UX Writing

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UX writing

Case Study Club site:

• What is UX writing and how is it different from UX design?

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Content strategy

Content Design London blog:

• 17 tips to get content people in the room, for non-content people
• Value of content design: a collaborative research paper (co-authored)

GatherContent blog:

• 2 ways to boost UX through content usability analysis
• Content workflow essentials: timing, skill-sets and collaboration
• Creating a collaborative and evidenced content style guide
• Designing with content: how using content patterns can help
• Get a head start on digital projects: include content from the discovery phase
• Migrating content: strategies for success
• Nothing personal: why personalisation is not for me

Prototypr site:

• Auto pop-up chat windows, a bit like Marmite

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Want to read some more? Here’s what others say about projects they worked with us on.

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