The identity aspects listed in the previous unit are not separate user groups.
Read through the list again, and think about how many of them a close friend or relative combines.
When it comes to designing for other people, user research can help you understand those people:
– rather than as flat personas.
Checking with users is the best way to find out what usability issues, access barriers, and positive or negative reactions to language people may have with your content.
💡 Getting feedback on your content, its format and language, from a broad range of users, is likely to increase its inclusivity.
